Try your purchase on in the comfort of your home and let us know straightaway if you‘d like a different size or a refund.
We have a 14-day return policy, which means you have 14 days from receiving your order to send your purchase back to us.
To be eligible for a return, your item must be in the same condition that you received it: unused, with tags and designer labels still attached and in its original packaging. You’ll also need the receipt or proof of purchase. Returns that do not meet our policy (see below) will be sent back to you.
To start a return, contact us at Contact@laudano-madeinitaly.com. You must pay for returning the package, and you will be liable if it is damaged during transport.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Items purchased on sale, personalised items or products subjected to customs cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Please note that it can take some time for your bank or credit card company to process and complete the refund. Your shipping costs will be excluded unless the item is faulty.
Repeated Returns
We offer a felexible returns policy to make your online shopping experience with us easy. We do monitor the numbers of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your LAUDANO account or future orders being refused.
If this applies to your account, we will get in touch with you.
RETURN POLICY
All products must be returned in a new and unused state, in perfect condition, with all the protective materials in place and the LAUDANO and designer tags still attached to them (if applicable). This also includes all packaging, accessories (e.g. dust bags). We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way, or as an alternative, may reduce the amount of any applicable refund or exchange accordingly.
For example, we may make a reduction in the following circumstances:
- the product(s) have been used, worn, damaged or washed
- the designer and LAUDANO tags are not attached to the product(s) or have not been returned
- an integral part of a product has not been returned
We will inform you if we propose to reduce your refund for this reason. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense.
Bags and accessories
All designer packaging, dust bags and leather tags must be included with your return. Please handle leather bags and accessories carefully if you are still deciding whether you will be keeping them.
Shoes
Please return all items, including the dust bag and the box. When you try them on, please stand on a carpeted surface to protect the soles.
Late returns
Your item(s) should be sent back to us within 15 days of receiving your order. Returns outside this timeframe may be accepted at the discretion of LAUDANO and may only be refunded as a store credit.
Colours
We have made every effort to display the colours of our products that appear on our site as accurately as possible. However, as monitors, tablets and mobile devices vary, we cannot guanrantee that your monitor’s display of a colour will be completely accurate.